Shipping policy
Shipping Policy
At thrivesoutdoor.com, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review the details below before placing your order.
Company Introduction
This online store (Thrives Outdoor) is operated by:
HOMERISE INNOVATIONS LIMITED
FLAT/RM C, 7/F, WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HONG KONG
Important Address Notice
The address listed above is not a return address.
Returns sent to this address without prior approval may not be received or processed.
All return requests must be approved by customer support before shipment.
This website serves customers in Australia and New Zealand. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience tailored to the Australian and New Zealand market.
Shipping Costs
We offer free shipping on all orders within Australia and New Zealand.
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Shipping cost: Free: (AUD $0 / NZD $0) per order
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Applies to: All order sizes and eligible Australia and New Zealand delivery locations
Processing Time
Orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or public holidays will begin processing on the next business day.
Delivery & Transit Time
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Estimated transit time: 5–8 business days (Monday–Friday)
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Total estimated delivery time (processing + transit): 6–11 business days
Please note:
Delivery times are estimates and may vary due to courier delays, weather conditions, regional factors, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking link, allowing you to monitor your delivery status online.
Returns & Damages
If you are not satisfied with your order, or if your item arrives damaged or incorrect, please contact us within 30 days of delivery at:
Return instructions will be provided after approval.
For full details, please refer to our Return & Refund Policy.
Important Notes
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We are not responsible for courier delays caused by circumstances outside our control
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Customers are responsible for ensuring accurate delivery information at checkout
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Failed deliveries due to incorrect or incomplete addresses may result in additional shipping charges
Contact Information
Email: info@thrivesoutdoor.com
Phone: +31 6 82681423
We do our best to respond to your email within 1-2 business days.