Payment Methods
At Thrives Outdoor, we have made checkout simple, secure and convenient, so your next adventure is your only concern.
Accepted Payment Methods
We accept the following payment options for all online purchases:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- UnionPay
- Visa
All transactions are completed in Australian Dollars (AUD) on our Australian store and in New Zealand Dollars (NZD) on our New Zealand store, and are processed through encrypted checkout systems to keep your personal and payment data protected.
The total shown at checkout is the full amount you pay. We do not add any charges after you order. Shipping to Australia and New Zealand is free.
Payment Security
We take your privacy seriously. Our site is secured with SSL encryption and works with trusted payment partners to keep your details safe. We do not store your card information.
Charges and Authorisations
Your payment method is charged immediately after checkout. In some cases, a temporary authorisation may appear on your statement before the final amount is confirmed.
Issues With Payment?
If you have a payment issue, please check that your billing details match the details held by your bank or payment provider. Still need help? Email us at info@thrivesoutdoor.com and we will gladly help you complete your order.
Fraud Protection
To protect our customers and keep transactions secure, all orders are subject to verification checks. If we notice unusual activity, we may contact you for confirmation before processing your order.
Refunds
Refunds are issued within 7 business days after we receive your returned item (or after your cancellation is approved), to the original payment method used at checkout. See our Return & Refund Policy.
Customer Support
Company name: Thrives Outdoor
Company Address: Wattstraat 70, 3112 TN Schiedam, Netherlands
Warehouse Address: 22 Springfield Rd, Peterborough PE1 2JG, United Kingdom
- Email: info@thrivesoutdoor.com
- Phone: +61480027540
Customer Support opening hours: Monday to Friday, 9:00 AM - 5:30 PM AEST (we are closed on weekends).
Our customer service team will respond to all messages within 24 hours.
Our customer service provides English-language support for customers in Australia and New Zealand.