Refund policy

Return & Refund Policy

At Thrives Outdoor www.thrivesoutdoor.com, your satisfaction is important to us. This policy explains our return, refund, and cancellation terms in accordance with Australian Consumer Law (ACL).

Returns

You may request a return within 30 days of delivery.

To initiate a return, please contact our customer support team at:
info@thrivesoutdoor.com

Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, incorrect, or not as described. In these cases, return shipping costs will be covered by us in accordance with Australian Consumer Law.

Australian Consumer Law Notice

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

You are entitled to a repair, replacement, or refund if a product is faulty, unsafe, significantly different from its description, or does not meet acceptable quality standards.

Restocking Fees

We do not charge any restocking fees.

Refunds

Once your return has been received and inspected, refunds are processed within 7 business days.

Refunds are issued to the original payment method used at checkout.
You will receive an email confirmation once your refund has been completed.
Processing times may vary depending on your payment provider or bank.

Return Conditions

Items must be returned in their original packaging, including all accessories
Products must be unused and in original condition, except where inspection is required
Items must be securely packaged to prevent damage during return shipping

If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or depreciation deduction may apply where permitted by law.

Responsibility

We are not responsible for delays or damage that occur during return shipping.
Customers are encouraged to inspect their order within 24 hours of delivery and report any issues promptly.

Return Method

Returns are accepted by mail only
Faulty, damaged, or incorrect items qualify for return shipping reimbursement
All other returns are the customer’s responsibility

Customs & Import Duties

Any customs duties, import taxes, or handling fees are the responsibility of the customer and must be paid at the time of delivery.
These charges are non-refundable.

Address Changes

If you need to update your delivery address, please contact us immediately at:
info@thrivesoutdoor.com

While we will make every reasonable effort to update your details, changes cannot be guaranteed once an order has been processed.

Undeliverable Packages

If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a pickup location, we reserve the right to charge additional return and reshipping costs.

Important Address Notice

Our registered business address is not a return address.
Returns sent without prior approval may not be received or processed.

All returns must be approved by our customer support team before sending any items.