Shipping policy

Shipping Policy

At thrivesoutdoor.com, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review the details below before placing your order.

Company Introduction

This website is operated by Thrives Outdoor.

Registered Address (Non-Return Address):
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
UNITED KINGDOM

Important Address Notice

The address listed above is not a return address.
Returns sent to this address without prior approval may not be received or processed.
All return requests must be approved by customer support before shipment.

This website serves customers in Australia. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience tailored to the Australian market.

Shipping Costs

We offer free shipping on all orders within Australia.

Shipping cost: AUD $0 per order
Applies to: All order sizes and eligible Australian delivery locations

Processing Time

Orders are processed within 1–3 business days (Monday–Friday).

Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery & Transit Time

Estimated transit time: 5–8 business days (Monday–Friday)
Total estimated delivery time (processing + transit): 6–11 business days

Please note:
Delivery times are estimates and may vary due to courier delays, weather conditions, regional factors, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking link, allowing you to monitor your delivery status online.

Returns & Damages

If you are not satisfied with your order, or if your item arrives damaged or incorrect, please contact us within 30 days of delivery at:

info@thrivesoutdoor.com

Return instructions will be provided after approval.
For full details, please refer to our Return & Refund Policy.

Important Notes

We are not responsible for courier delays caused by circumstances outside our control
Customers are responsible for ensuring accurate delivery information at checkout
Failed deliveries due to incorrect or incomplete addresses may result in additional shipping charges